Terms and Conditions – Link DownUnder

Last updated: 23/10/2025

Important Notice

These Terms and Conditions contain important information about your rights and obligations. Please read them carefully before using our services.

Australian Consumer Law: Nothing in these terms excludes, restricts, or modifies any consumer guarantees or other rights you may have under the Australian Consumer Law or other applicable laws that cannot be excluded, restricted, or modified by agreement.

1. Definitions

«We», «us», «our» means Link DownUnder ABN 244176558

«You», «your» means the client engaging our services

«Services» means student counselling, educational application assistance, general guidance, and related support services

«Administrative Fees» means fees paid to Link DownUnder for our services

«Third Party Fees» means fees paid to educational institutions, insurance providers, examination bodies, or other external organisations

2. Scope of Services

2.1 Services Provided

Our services include:

  • Student counselling and educational pathway advice
  • Assistance with educational applications
  • General guidance on studying in Australia
  • Administrative support and coordination with educational institutions
  • [Add other specific services]

2.2 Services NOT Provided

We do not:

  • Guarantee admission to any educational institution
  • Guarantee visa approval outcomes
  • Provide migration advice (unless separately registered as a migration agent)
  • Make decisions on behalf of third parties

2.3 Agreement Period

This agreement applies from the date of reservation and/or payment until the service delivery date, according to the reservation made.

3. Fees and Payments

3.1 Administrative Fees (Paid to Link DownUnder)

  • Administrative fees cover our management, counselling, and support services
  • These fees are generally non-refundable once services have commenced, except as outlined in clause 4 or as required by law
  • Payment of administrative fees must be made before services commence unless otherwise agreed in writing

3.2 Third Party Fees

  • Fees paid to educational institutions, insurance providers, examination bodies, or other third parties are subject to their own terms and conditions
  • Any refund requests for third party fees must be directed to the relevant provider
  • We may assist in processing refund requests on your behalf, but approval and refund amounts are determined solely by the third party

3.3 OSHC/OVHC Health Insurance

  • We can assist in processing refund requests for health insurance on your behalf
  • Approval, refund amounts, and processing times are determined solely by the insurance provider according to their policies

4. Cancellations, Rescheduling, and Refunds

4.1 Cooling-Off Period

You may cancel your booking within [48/72] hours of making your initial reservation for a full refund of administrative fees, provided no services have been delivered.

4.2 Rescheduling

  • You may reschedule your session with at least 48 hours’ notice, subject to availability
  • Rescheduling requests must be made via [email/phone/portal]
  • We will make reasonable efforts to accommodate your preferred alternative date and time

4.3 Cancellations with Notice

  • Cancellations made at least 48 hours in advance may, at our discretion, be rescheduled without additional cost or may receive a partial refund of administrative fees
  • The refund amount will depend on the services already provided and administrative costs incurred

4.4 Late Cancellations and No-Shows

  • Cancellations made with less than 48 hours’ notice will generally not be eligible for refunds
  • Failure to attend your scheduled session («no-show») will be treated as a used service
  • Exceptions may be made for documented emergencies, serious illness, or other compassionate circumstances at our discretion

4.5 Services Already Provided

Once services have been fully or partially provided (e.g., counselling session held, application submitted, documents prepared), administrative fees for those services are non-refundable.

4.6 Your Consumer Rights

Nothing in this clause limits your rights under the Australian Consumer Law to a refund or remedy if we fail to provide services with due care and skill, or if services are not fit for purpose.

5. Service Delivery and Validity

5.1 Service Period

Your reservation payment allows you to book and access your session during the period specified in your booking confirmation.

5.2 Expiry

After the service period expires, access will not be available unless:

  • The session was rescheduled within the allowed timeframe with our agreement
  • The session was cancelled with appropriate notice
  • Additional time was purchased

6. Transaction and Processing Fees

6.1 Refund Processing Costs

For any refund that involves payments processed through banks or payment platforms, we may deduct reasonable administrative, banking, and processing costs.

6.2 Fee Amount

The deduction will be the greater of:

  • AUD $3.00, or
  • 2.2% of the refund amount

This covers actual costs incurred in processing refunds through financial institutions and payment gateways.

7. Communications and Privacy

7.1 Contact Methods

We may contact you via:

  • The email address provided during registration
  • Your WhatsApp account (if you have provided this to us)
  • Other contact methods you have authorised

7.2 Privacy

We collect, use, and store your personal information in accordance with the Privacy Act 1988 (Cth) and our Privacy Policy [link to Privacy Policy].

By using our services, you consent to us collecting and using your personal information as described in our Privacy Policy.

8. Your Responsibilities

8.1 Accurate Information

You are responsible for:

  • Providing accurate, complete, and truthful information
  • Submitting all required documents within specified timeframes
  • Notifying us promptly of any changes to your circumstances or information
  • Responding to our requests for information in a timely manner

8.2 Consequences of Incomplete Information

Link DownUnder is not responsible for delays, rejections, additional costs, or other consequences arising from:

  • Incomplete, late, or inaccurate information provided by you
  • Your failure to respond to requests for information
  • Changes in third-party policies, requirements, or processing times
  • Decisions made by educational providers, insurers, or government agencies

9. Limitations of Liability and Third-Party Responsibility

9.1 Our Role

Link DownUnder acts as a counselling and support agency. We provide guidance and assistance but do not make decisions on behalf of third parties.

9.2 No Guarantees

We do not and cannot guarantee:

  • Admission to any educational institution
  • Visa approval or other immigration outcomes
  • Insurance policy approvals
  • Any other decisions made by third parties

9.3 Third-Party Changes

Processing times, requirements, policies, and fees set by third parties (including educational institutions, government agencies, and insurance providers) may change without notice and are beyond our control.

9.4 Liability for Our Services

We are responsible for providing our services with due care, skill, and diligence as required by law. However, to the maximum extent permitted by law, we are not liable for:

  • Decisions made by third parties
  • Changes to third-party policies or requirements
  • Delays caused by third parties
  • Consequences arising from your failure to provide accurate or timely information

9.5 Consumer Law Rights

Nothing in this clause excludes our liability for:

  • Fraud or fraudulent misrepresentation
  • Negligence causing death or personal injury
  • Breach of consumer guarantees under the Australian Consumer Law that cannot be excluded by law

10. Service Cancellation by Link DownUnder

10.1 Our Cancellation

If we are unable to deliver a service due to circumstances within our control and cannot offer a suitable reschedule, we will:

  • Offer a credit for future services, or
  • Provide a refund of the administrative fee corresponding to the undelivered portion of the service

10.2 Force Majeure

We are not liable for failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, government actions, or technical failures.

11. Complaints and Dispute Resolution

11.1 Internal Complaints

If you have a complaint about our services:

  1. Contact us in writing at [email address]
  2. We will acknowledge your complaint within 2 business days
  3. We will investigate and respond within 14 days

11.2 External Dispute Resolution

If we cannot resolve your complaint internally, you may refer the matter to [relevant ombudsman or dispute resolution body, if applicable].

12. General Terms

12.1 Governing Law

These Terms and Conditions are governed by the laws of [State/Territory], Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of [State/Territory].

12.2 Severability

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

12.3 Entire Agreement

These Terms and Conditions, together with our Privacy Policy and any service-specific agreements, constitute the entire agreement between you and Link DownUnder.

12.4 Changes to Terms

We may update these Terms and Conditions from time to time. The current version will always be available at [website URL] with the date of last update clearly shown.

12.5 Contact Information

Link DownUnder
13 anula crescent, upper coomera QLD 4209
+61 0480502547
info@linkdownunder.com
ABN 244176558

13. Acceptance of Terms

By making a reservation payment and/or using our services, you confirm that you have:

  • Read and understood these Terms and Conditions
  • Had the opportunity to seek independent legal advice if desired
  • Accepted and agreed to be bound by these terms

For questions about these Terms and Conditions, please contact us at info@linkdownunder.com